Responsible Gaming —
Play Smart, Stay In Control
At 7j7j, we believe that gambling should always be a source of entertainment — never a source of stress or financial hardship. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and direct support needed to keep their experience safe, balanced, and enjoyable at all times.
Every 7j7j account comes with a full set of responsible gaming controls, available instantly from your account settings. No waiting periods, no forms to fill — activate any tool in seconds.
Set a daily, weekly, or monthly cap on how much you can deposit into your 7j7j account. Once the limit is reached, no further deposits are accepted until the period resets. Increases to your limit take 7 days to activate; reductions apply immediately.
Define the maximum amount you are comfortable losing in a single session, day, week, or month. When your net loss reaches your chosen threshold, your account is automatically suspended for the remainder of that period, protecting your bankroll.
Set a hard cap on how long a single gambling session can last. When your session timer expires, you are automatically logged out. This prevents the common trap of losing track of time during extended play — particularly during long cricket match betting sessions.
Receive regular on-screen notifications during active play that display how long you have been gambling and your net session result. Reality checks are available at intervals from 15 minutes to 2 hours, giving you a consistent prompt to pause and evaluate.
Take a short break from gambling without permanently closing your account. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, your account is suspended for all wagering activity — all other account functions, including withdrawing any remaining balance, remain fully accessible.
If you need a more serious break, self-exclusion suspends your account for a minimum of 6 months up to a permanent closure. During self-exclusion, 7j7j will also suppress all marketing communications to your registered email and mobile number. See the full self-exclusion section below for how to activate this.
1 Our Commitment to Responsible Gaming
7j7j was built on the principle that a trustworthy gambling platform is one that genuinely cares about the wellbeing of its players — not just their deposits. For our community of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city and district in Bangladesh, we recognise that gambling carries real risk alongside its entertainment value. Our responsible gaming programme is not a regulatory checkbox; it is a core part of how we operate.
We invest continuously in technology that detects early signs of problem gambling, in training for our support staff so they can respond with empathy and practical guidance, and in clear communication so every player understands the tools available to them before they ever need to use them. This page exists to make sure you have everything you need to gamble safely — and to know exactly where to turn if gambling ever stops feeling like fun.
Our Core Principles
- Entertainment First: Gambling at 7j7j is intended as entertainment. We actively discourage players from viewing gambling as a source of income or a way to recover financial losses.
- Informed Players: Every player should understand the odds, the house edge, and the nature of chance before placing a bet. We provide clear game information and betting rules across all product categories.
- Accessible Controls: Responsible gaming tools must be easy to find and instant to activate — not buried in menus. Our account settings place all protective controls on a single dedicated page.
- No Exploitation: 7j7j will never target vulnerable players with promotions, and will never use dark-pattern design to discourage players from setting limits or activating self-exclusion.
- Staff Training: All 7j7j support staff receive dedicated responsible gaming training so that every player conversation — however difficult — is handled with the appropriate level of care and expertise.
Remember: Gambling should always be funded from discretionary income — money you can genuinely afford to lose without affecting your household budget, family obligations, or financial stability. Never gamble with borrowed money, and never chase losses by placing larger bets to recover what you have lost.
2 18+ Age Restriction
Gambling at 7j7j is strictly restricted to adults aged 18 years and above. This is a non-negotiable requirement, and 7j7j enforces it rigorously through our Know Your Customer (KYC) identity verification process. Every new account registration triggers an age verification check, and full account functionality — including deposits, withdrawals, and live betting — is not available until age has been confirmed.
How We Verify Age
During the KYC process, players are required to submit a copy of a valid government-issued photo ID. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. The document must clearly show the player's full legal name and date of birth. Our verification team reviews each submission typically within one business day. Players who cannot provide satisfactory proof of age will have their account permanently closed and any deposited funds returned to the original payment source.
Protecting Minors
If you share a device or a household with individuals under the age of 18, we strongly encourage you to take the following precautions to prevent underage access to the 7j7j platform:
- Use a unique, strong password for your 7j7j account that you do not share with others in your household.
- Enable two-factor authentication (2FA) via your registered Bangladesh mobile number so that account access requires a one-time code sent to your phone.
- Never leave your 7j7j account open and unattended on a shared device — always log out after each session.
- Consider using parental control software on shared devices to restrict access to gambling-related websites for users below the age of 18.
- Store your login credentials securely and do not write them down in accessible locations.
If you suspect that a minor has registered an account on 7j7j or has accessed your account without your permission, contact our support team immediately via live chat. We will act swiftly to investigate and resolve the situation.
Zero Tolerance: 7j7j has a zero-tolerance policy on underage gambling. Any account found to have been registered by or made accessible to a person under the age of 18 will be permanently closed without appeal, regardless of the account balance held. This policy exists to protect young people and reflects our absolute commitment to operating a responsible platform.
3 Protective Tools — How to Activate Them
All responsible gaming tools described below are available from the Responsible Gaming section of your 7j7j account settings. You do not need to contact support to activate any limit — they are self-service and take effect immediately (or within the stated cooling-in period for limit increases).
Deposit Limits — Step by Step
Access your account from the 7j7j Login page using your registered credentials. Ensure you are on the official 7j7j.app domain.
Select your account icon in the top navigation, then choose "Responsible Gaming" from the settings menu.
Choose whether you wish to set a daily, weekly, or monthly deposit limit. Enter the maximum BDT amount you wish to deposit in that period.
Review your chosen limit and confirm. Reductions take effect immediately. If you later wish to increase your limit, a mandatory 7-day cooling-in period applies before the increase becomes active — this is a consumer protection measure, not a platform restriction.
Loss Limits
Loss limits function the same way as deposit limits but track your net wagering losses across the chosen period rather than your deposits. A ৳5,000 weekly loss limit, for example, means that once your net losses in a 7-day period reach ৳5,000, your account is suspended for the remainder of that week. Loss limit reductions take effect immediately; increases require the same 7-day cooling-in period as deposit limit increases.
Session Time Limits and Reality Checks
Session time limits and reality check intervals are configured in the same Responsible Gaming settings panel. Session time limits log you out automatically at the end of your chosen duration. Reality checks appear as an on-screen overlay at your chosen interval — they are informational and require a deliberate click to dismiss, ensuring you consciously acknowledge your session status before continuing. Neither of these tools can be overridden mid-session once activated.
Tip: The most effective responsible gaming strategy combines multiple tools. Setting both a deposit limit and a session time limit addresses two of the most common paths to problem gambling — overfunding and over-time — simultaneously. We recommend every 7j7j player activates at least one limit, even if they feel confident in their current gambling habits.
4 Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on the 7j7j platform. It is designed for players who feel that their gambling has moved beyond their control and who need a meaningful break — or a permanent stop. Activating self-exclusion is a serious step, and 7j7j treats it with the gravity it deserves.
What Self-Exclusion Covers
When you activate self-exclusion on 7j7j, the following actions are taken immediately and automatically:
- Your account is suspended — you cannot log in, place bets, or make deposits for the duration of the exclusion period.
- All pending bonuses and promotional offers are cancelled and forfeited.
- All marketing communications — including SMS, email promotions, and bonus notifications — are suppressed to your registered contact details.
- Any existing open bets are settled normally as outcomes are determined; winnings are held in your account balance.
- You may withdraw any remaining balance during the exclusion period by contacting our support team directly.
Available Exclusion Periods
- 6 months — minimum exclusion period
- 1 year
- 3 years
- 5 years
- Permanent — account closure with no future re-registration permitted from the same identity
How to Activate Self-Exclusion
Self-exclusion can be activated in two ways. The fastest method is through your account's Responsible Gaming settings — select "Self-Exclusion", choose your desired period, and confirm. The exclusion takes effect within 24 hours. Alternatively, contact our support team via live chat at any time of day — our team can activate self-exclusion on your account immediately on your instruction, without requiring you to log in first.
Returning After Self-Exclusion
Once a self-exclusion period has been set, it cannot be shortened or cancelled before it expires — this is intentional. The cooling-off period exists to give you genuine space away from gambling. When a non-permanent exclusion period expires, your account is not automatically reactivated. You must contact 7j7j support and complete a re-activation process that includes a 24-hour reflection period after your request, ensuring the decision to return is deliberate and considered. Permanent exclusions cannot be reversed under any circumstances.
If You Are in Crisis: If gambling has caused you or your family serious financial or emotional harm, please do not wait — contact our 24/7 live chat support team right now. Our trained responsible gaming advisors are available around the clock to help you activate self-exclusion immediately and connect you with the support resources you need.
5 Recognising Problem Gambling — Warning Signs
Problem gambling does not develop overnight, and it does not only affect people who gamble large amounts. It can affect anyone, regardless of income, background, or how long they have been gambling. Recognising the early warning signs — in yourself or someone you care about — is the first and most important step toward getting help.
Behavioural Warning Signs
- Spending more time or money on gambling than you originally intended, consistently.
- Returning to gamble after a loss specifically to try to win back what you have lost ("chasing losses").
- Lying to family members or friends about how much you gamble or how much you have lost.
- Borrowing money, selling possessions, or using essential household funds to finance gambling.
- Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
- Using gambling as a way to escape from stress, problems, feelings of depression, or anxiety.
- Neglecting work, family, education, or personal health commitments because of time spent gambling.
- Continuing to gamble even after making repeated sincere attempts to stop or cut back.
Financial Warning Signs
- Unexplained reduction in savings or household funds that cannot be attributed to normal living expenses.
- Using bKash, Nagad, or Rocket transactions to fund gambling that you have not disclosed to your partner or family.
- Falling behind on rent, utilities, or other regular financial obligations.
- Taking out loans or credit specifically to fund gambling activity.
If You Recognise These Signs in Someone You Know
Approaching a loved one about problem gambling requires sensitivity. Choose a calm, private moment to raise the topic. Focus on specific behaviours you have observed rather than making general accusations. Avoid anger or ultimatums in the initial conversation. Let them know that help is available and that you are willing to support them in accessing it. Encourage them to contact 7j7j's support team or one of the independent support organisations listed in the Support section below.
6 Self-Assessment Questionnaire
The following questions are adapted from widely used responsible gaming screening frameworks. Answer honestly — your responses are not recorded or sent anywhere. If you answer "Yes" to three or more questions, we strongly encourage you to contact 7j7j's support team or activate a protective tool such as a deposit limit, cool-off period, or self-exclusion.
How to interpret your answers: If you answered "Yes" to 1–2 questions, your gambling behaviour may be shifting — consider setting a deposit limit or session time limit as a precaution. If you answered "Yes" to 3–4 questions, your gambling may be causing harm — we recommend speaking with a 7j7j responsible gaming advisor via live chat. If you answered "Yes" to 5 or more questions, please reach out for help immediately — a trained support advisor is available 24/7 and can help you activate self-exclusion and connect with professional counselling.
7 Support & Contacts
Whether you are concerned about your own gambling, want to help a family member, or simply want to discuss your account options, 7j7j's responsible gaming support team is here for you. All conversations with our responsible gaming team are confidential and handled with complete discretion.
7j7j Direct Support
The fastest way to reach our responsible gaming team is through the live chat widget available on every page of the 7j7j platform. Live chat is staffed 24 hours a day, 7 days a week, including during BPL and IPL cricket seasons when platform activity is at its highest. You can also reach our team by email at [email protected] — please include your registered username and a brief description of your concern, and a dedicated team member will respond within three hours.
What to Expect When You Contact Us
When you reach out about a responsible gaming concern, you will be connected with a trained advisor — not a general customer service agent. The advisor will listen without judgment, help you understand the options available on your account, and assist you in activating whatever protective tools are most appropriate for your situation. If your situation requires more specialist support than our team can provide, we will connect you with appropriate external resources.
Independent Support Resources
7j7j encourages all players experiencing gambling-related harm to seek support from independent organisations in addition to the tools we provide directly. The following types of resources are available to players in Bangladesh and internationally:
- National Mental Health Helpline: Bangladesh's Kaan Pete Roi helpline provides telephone counselling services for individuals experiencing mental health challenges, including gambling-related distress. The service is free and confidential.
- Gamblers Anonymous: GA is a peer-support fellowship with chapters worldwide. The GA 20-question self-assessment and meeting finder are available at gamblersanonymous.org.
- GamCare: An international responsible gambling charity offering a helpline, online chat, and counselling referral services. Accessible at gamcare.org.uk.
- BeGambleAware: Provides free, confidential support and treatment referrals for problem gambling, accessible at begambleaware.org.
- Family Members: If a family member's gambling is causing you distress, Gam-Anon provides peer support specifically for people affected by someone else's gambling.
7j7j does not endorse any specific external organisation but acknowledges these as widely recognised resources within the responsible gambling community. All external organisation names listed here are provided for informational purposes only.
Important Reminder: You do not need to have reached a crisis point before seeking help. Reaching out early — when you first notice that gambling is taking up more of your mental or financial bandwidth than you are comfortable with — is always the right decision. Our team treats every responsible gaming conversation with equal seriousness, regardless of how minor the concern may seem.
Responsible gaming and great entertainment are not mutually exclusive. When you play within your means, with limits set and a clear head, the 7j7j experience — from live cricket betting during a BPL final to spinning slots from Pragmatic Play — is exactly what it should be: fun. Explore our games, review our FAQ for account questions, or log in to activate your protective tools right now. 18+ only. Gambling can be addictive — play responsibly.